Handle high application volumes with consistent checks and communications that stay inside the rules.
We automate the operations around your products - intake, checks, documents, and client communications - using the Audit, Design, Deploy, Optimize method.
What we automate
Concrete workflows for this segment. Most clients start with one and expand.
Application intake & document capture
Capture applications and documents in one flow, validated and de-duplicated before they reach underwriting.
Affordability data gathering
Collect the income and expenditure data your policy requires and present it to your decision rules and underwriters; the credit decision stays yours.
Compliant repayment reminders
Reminders from templates you approve, with contact limits, clear cost information, and signposting to free debt advice.
Support & hardship triage
Route customer messages, and flag signs of financial difficulty to a trained person instead of an automated reply.
Built for a regulated business
Automation that follows your policies and leaves an audit trail:
Responsible-lending controls
Your affordability and forbearance policies encoded as workflow steps, with an audit trail for each application.
Complaints & conduct records
Complaints logged, tracked to deadline, and reportable in the format your regulator expects.
We automate. You decide.
Decisions stay with your licensed team
ThinkX builds and runs automation for financial firms. We do not lend, arrange credit, or give investment advice; lending and investment decisions stay with your licensed team and policies.
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ExploreThinkX builds and runs automation for financial firms. We do not lend, arrange credit, or give investment advice; lending and investment decisions stay with your licensed team and policies.
Book a free process audit
A 30-minute discovery call where we map the top three automation opportunities in your business. No cost, no obligation - just the three highest-ROI automations we’d build first.
Book my free audit